Managing Oneself and Maximizing Your Team

Previous Course Title: Managing Staff and Volunteers

This introductory level course explores the human capital side of management with a focus on paid staff and service volunteers. The course opens with an exploration of the nonprofit workplace and our 21st century society.

Through discussion of technology, diversity and inclusion, managing across the generations and the changing expectations of volunteers, the course establishes context as an important consideration for managing people. Students will explore what managers do and identify characteristics of an effective manager.

Using the framework of managing the work, managing people and managing oneself (Green and Hauser, 2012) students will examine principles and practices that lead to results in today’s nonprofit organizations. All students will engage in a final project to develop their own competencies as managers of staff and volunteers.

Topics Covered

  • Managing Successfully in the 21st Century Workplace
  • Managing the Work: Ten Practices You Shouldn’t Learn the Hard Way
  • Developing People: Keys to Building and Retaining a Strong Team
  • Managing Yourself: Investing in Your Own Sustainability
  • Building an Organizational Culture for Excellence and Innovation

This course is designed to complement Nonprofit Operations Management, which includes two weekly modules on human resources administration.

Course Benefits

Upon completion of readings and assigned learning activities, you will be able to:

  • Recognize the distinct challenges and opportunities associated with managing people in the 21st century nonprofit workplace
  • Apply best practices and structured processes in the workplace that will result in getting the work done
  • Identify the keys to staff development, retention and team-building
  • Appropriate self-management practices that will reduce stress and increase your effectiveness as a manager
  • Explain how the practice of management can lead to an organizational culture of excellence and innovation.

Special Features

  • Weekly readings and resources that flex to address the needs of beginners and more experienced practitioners
  • “Studio” activities, case studies and problem-based learning activities to build competencies for the learner’s current or prospective nonprofit environment
  • In-depth discussions with an experienced nonprofit leader and classmates on the real-life challenges and opportunities of managing staff and volunteers
  • A small class size limited to 25 participants provides opportunities for networking and sharing of lived experience.

Who Should Enroll

Course topics and learning activities are specifically targeted to decision-makers and managers who are new to a leadership role as well as those who are looking for a refresher.


This is an instructor-facilitated course delivered entirely online. It is highly interactive and requires active participation on discussion boards and completion of assigned projects. There are no real-time class meetings. Students work at times that are convenient for them within the weekly schedule of activities. We estimate spending an average of 8 – 10 hours per week on each Certificate in Nonprofit Management course. The time commitment will vary depending the individual’s input, needs, and personal study habits. For this reason, we highly recommend students participate in no more than two CNM courses at a time.

Note: This is a tech-enhanced course that requires access to Blackboard, a course management system used by UIC. In order to complete registration, you must submit proof of identity to secure your unique NetID (username).

Contact Hours: 40

Section 1118
November 1 – December 5, 2018
Course Fee: $550
Instructor: Mary Heidkamp
Registration Deadline: Monday, October 29, 2018 at 11:59pm
Location: Online

Cancellation/Refund Policy